Pre-shipment inspection

This service is here for anyone buying a new guitar or other string instrument.

What does pre-shipment inspection involve?

Before your new instrument is thoroughly packed and ready to go, our technicians will visually inspect it and bring it to life. They look for lacquer cracks, scratches, dull and unpolished areas, protruding binding on the body and fingerboard, as well as workmanship flaws of the neck and frets.

If everything is fine, they'll go ahead and check the hardware. Whether bridges, tailpieces, tuning machines, pickups and electronic parts are properly fitted. They also check to see if the product description matches what they're inspecting. So, that when your instrument is delivered, it's accurately the way you want it.

Then comes the playability check. They adjust the intonation using octaves and the guitar action (the distance between the strings and the fretboard), look at the neck fitting and its geometry, check the zero fret, the bridge and the tremolo. If the instrument is equipped with electronics, they'll plug it in and measure the output voltage as well as the functionality of the pickups and potentiometers.

You buy a new guitar only a few times in your life. If you want an instrument from us that's ready to play right away, let our experienced technicians carry out a pre-shipment inspection.

Example No. 1

• You buy an electric guitar for 487 €.
• You also buy the extra service Pre-shipment inspection with it for 59,90 €.
• You want to use the guitar right out of the box and not worry about setting it up.
• We will inspect, set up, check and prepare the instrument for immediate playing for the best possible playing experience.

Example No. 2

• You buy an electro-acoustic bass guitar for 339 €.
• You also buy the Pre-shipment inspection service with it for 59,90 €
• You want to have your bass ready to play, because adjusting octaves and pitch is annoying.
• Our experienced technicians will inspect, prepare and set up your instrument so that the bass meets all your expectations.

How to do it?

• 1

  Choose a service

  Check the Pre-shipment inspection in your shopping cart when you make the checkout. You can also do this for multiple products within one purchase.

• 2

  Activate the service

  The Pre-shipment inspection service is activated immediately after payment and the goods go straight into the hands of our expert. The final price in your cart will be automatically increased by the value of the extra service.

• 3

  Apply the service

  All items for which the service was purchased will pass the pre-shipment inspection. You will receive your goods correctly set up and ready for use.