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Claim chosen product

Incomplete parcel

At the same time, it´s not possible to claim a product for which has been already applied withdrawal from the contract . It´s also not possible to claim withdrawal from the contract if the product is currently part of the claim.

Enter the Order ID and invoice number.

Both numbers can be found in your invoice. (Contact)

How many packages have I received?

Information about missing products

Invoice number or receipt number
Date of purchase
Enter the order ID and invoice number in order to show the list of items.

Bank account number in case of refunding the purchase price

If all applicable provisions required by law are met, the purchase price will be refunded using the same payment method as I initially used for the purchase. When paying in cash, by cash on delivery, or by another method that does not allow a refund in the same way, I agree that the refund will be credited to the following account number:

Delivery address in case of redelivering the missing goods

Delivery address

I want to be notified about the status of the claim via email

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