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Terms and Conditions


Muziker, a.s.
Drieňová 1/H
821 01 Bratislava 2
Registered by Local Court Bratislava I
Section Sa, Insert No. 3337/B
Identification Number: 35840773
VAT identification number: IE3479974WH


These General Terms and Conditions apply to all of online purchases made by customers (businesses or consumers) from our online shop (“e-shop“) and supplied by Muziker,a.s. (“Muziker”). A consumer is any person, who concludes a legal transaction for purposes that can be primarily attributed neither to a trade nor a profession. A business is natural or legal person or a partnership with legal capacity which, in concluding a legal transaction, is acting in the exercise of its trade or profession.

Contractual Partners

When purchasing a product, a Contract is being made between the customer and Muziker. For enquiries, claims or objections contact our customer service.

Free Calls

Free Calls +353 766 803 312
Mo-Fr 07:00-15:30


Suggestions, complaints or compliments

Offer and Ordering

The product catalog in the Online Shop does not constitute a legally binding offer. It is only a non-binding online catalogue of the range of products available. Muziker does not warrant the accuracy or completeness of the information provided on the website. By clicking “Buy“, the customer makes a legally binding commitment to purchase the goods in the shopping cart. An order confirmation will be sent immediately after the order has been submitted. Muziker will indicate its Acceptance of an order by acknowledging the order via e-mail.

Statutory Right of withdrawal

You have the right to withdraw from the contract without giving any reason within 14 days. The withdrawal period shall be 14 days since the date on which you, or the third party designated by you (other than the carrier), took possession of the goods.

Extended period for the right of withdrawal for members of the Muziker Club

A consumer who is also a member of the Muziker Club is entitled to an extended 30-day withdrawal period beyond the normal 14-day period set by law. During this extended period he may exercise his right to return the goods without giving any reason. However, this right applies only to undamaged goods in the original packaging. If the operator's inspection does not reveal any discrepancy of the condition of the returned goods against these conditions, the operator shall provide the club member with a voucher equal to the price of the goods stated on the sales document, which the club member may use exclusively for the purchase of other goods. Withdrawal from the contract during the extended period is excluded in the case of those types of goods, which are in this context specified in the relevant provisions on exclusions in these terms and conditions. The right to an extended 30-day withdrawal period is vested only in the consumer who is a member of the Muziker Club and is not a legal entity.

In the event of withdrawal, you must notify us by sending a clear statement of your intention of withdraw.

Recommended ways to express your intent to withdraw from contract can be found on this website.

Please print out the completed form and attach it to the returned goods, otherwise your shipment will not be correctly identified. 
In the case of exercising the right of withdrawal, it is considered sufficient to submit information on the exercise of the right of withdrawal before the expiry of the withdrawal period.

Please send the goods including the withdrawal form to the following address:

Muziker (Return)
P3 Logistic park
Hala 2
900 55 Lozorno

The customer is obliged to send the goods back to us without delay, but in any case no later than 14 days since the day when he informed us about his withdrawal from this contract.

Consequences of withdrawal

If you withdraw from this contract, we (Muziker) are obligated to refund any payments we received from you at the time of purchase, including the cost of delivery, if applicable (except for additional costs incurred by choosing a shipping method different from the most convenient, standard shipments we offer).


We will send the money for the goods no later than 14 days after receiving the withdrawal notice, but not before the returned goods, including the completed form, are returned to our department (or before you can prove that the returned goods have already been sent to us). We use the same payment method as customer during purchase to refund the payment. In the event of a refund for cash on delivery and bank transfer, we only use wire transfer to a bank account. It is not possible to return the payment by postal order or cash. You will never be charged for a refund.
We use the same payment method as customer during purchase to refund the payment. In the event of a refund for cash on delivery and bank transfer, we only use wire transfer to a bank account.
It is not possible to return the payment by postal order or cash.
In cases of accepted withdrawal from contract requests made after the 14-day period (eg. consumers who are Muziker Club members or consumers who have purchased the Extended Return option) that complies with our return policies (item is in the original packaging, item is undamaged...) we issue back a refund in the form of a voucher that can only be used to purchase other goods in Muziker.
You will never be charged for a refund.

Gifts and bonuses

If you have been given a gift or a bonus along with the goods, the gift contract for such gift loses effectiveness upon withdrawal from the contract and you are obliged to return the provided gift or bonus along with the goods.

Return shipping costs

You bear the full shipping costs of the goods, even if the goods cannot by their nature be returned by standard delivery.
It is the responsibility of a customer to arrange the return shipment back to Muziker.

The right of withdrawal does not arise in the following cases: 

  • contracts for the supply of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or any goods which have been tailored to the customer’s personal requirements;
  • contracts for the supply of goods tailored to the customer and goods sold per meter (cables sold on the meter, chains sold on the meter, etc.);
  • contracts for the supply of sealed goods that are not eligible for return for hygiene or health protection related reasons (e.g. In-ear headphones, etc.);
  • contracts for the supply of audio or video recordings or computer software in a sealed package, provided that it's sealing upon delivery has been breached;
  • contracts for the supply of literature (books, magazines, sheet music, tablatures);
  • contracts for the supply of goods, that might be, due to its nature, inseparably mixed with other goods after delivery;
  • sale of goods made by the specific requirements of consumer, tailor- made goods or goods intended specifically for one consumer.

Please, try to protect the goods from damage and contamination.

If possible, send the goods back to us in the original packaging together with the completed form, complete accessories and all the parts of the packaging. If necessary, use protective transport packaging to send the goods back. If you no longer own the original packaging, please ensure sufficient protection of the goods against damage during transport by using the appropriate packaging and thus avoid our claim for compensation for damage caused by insufficient packaging. These options are not a condition for the effective exercise of the right of withdrawal.  Please note that you are responsible for the condition in which the goods arrive to us (including any damage caused during the shipment to us) and any claim for damages must be brought against the carrier individually. 

Withdrawal from the contract and the gift voucher 

Goods purchased by using the Muziker Gift Card can be returned (withdrawn from the contract). The customer will not be refunded cash in full, but by withdrawing from the purchase within the specified time period, he will be entitled to a financial credit amounting to the value of the coupon, which he will be able to use during his next purchase at Muziker. If the customer pays for the goods, the price difference will be refunded in the form of money.

Cryptocurrency payments  
The buyer can also choose payment in one of the offered cryptocurrencies (eg Bitcoin) as a method of payment. If, in such a case, the buyer for any reason requests a refund of the purchase price for the goods purchased via this method, the purchase price may be refunded only in the currency indicated on the invoice for the goods thus purchased, exclusively in the amount stated on the invoice.

Shipping Costs and Delivery Times

Shipping Costs and Delivery Times

Payment methods

Orders can be paid for using the following methods. All prices displayed include VAT and currency is €

Online card payment

After submitting your order you will be automatically redirected to a secured payment gateway where you can pay with your VISA, MAESTRO or MASTERCARD. Just enter the required card details and submit the payment. We will be immediately notified abouth the transaction so we will dispatch the order without further delays.

Bank transfer

After placing the order, we will automatically provide you with all payment details. You will log in to your internet banking and you will be able to easily transfer the amount to our account. As soon as we accept the payment, we will send you the parcel immediately.

IBAN: SK1981300000002113330005


The most used payment system on the Internet is simple to use and extremely secure.

Bitcoin Pay

If you own bitcoins, you will experience the easiest payment flow ever. You can pay either by a single click or by scanning the QR code.

Retention of Title

The ownership of the goods passes to the buyer when the goods are received by the buyer at the agreed place. A buyer who does not meet the definition of a consumer gains the ownership of the goods only upon a payment of the full purchase price for the goods.

Transport Damage during Shipment

If you (consumer) notice that the product you have received is damaged and this damage is not immediately obvious upon inspection, please, contact our Customer service center within 2 business days:

If there is another piece in stock and available to be dispatched immediately, we will ensure an exchange and transport without delay. You will hand over the defective product to the courier and, as soon as it arrives to us, a new piece will be sent to you. Muziker will cover the delivery costs.

Warranty and Compensation

The warranty and compensation conditions are governed by Warranty policy.








Muziker Club Loyalty System

The terms and rules of the loyalty system are governed by the Muziker Club Terms of Use






The complete rules and conditions of personal data protection are governed by:

The seller hereby notifies the buyer that in accordance with Art. 6 (1) (a) (b) Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as the “Regulation”), the seller as an information system operator, will process the buyer's personal data in the process of concluding the purchase contract without his consent as the data subject, as the buyer's personal data processing will be performed by the seller for performance from the purchase contract in which the buyer acts as one of the parties.

By ticking the appropriate box before placing the order, the buyer can express his consent for the seller to process and store his personal data necessary for sending information about new products, discounts and promotions on the offered goods and process them in all its information systems related to sending information about new products, discounts and promotions on the offered goods.  

Other Information

Order process 

The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between the customer and us unless and until we accept the order in accordance with the procedure detailed below. In order to enter into a contract to purchase products from us, the customer will need to follow the steps as described below in detail: Any product the customer wishes to purchase must be placed into the shopping cart by clicking on “Add to cart“; the content of the shopping cart can be reviewed anytime by clicking on “Shopping cart“. Added products can be removed from the shopping cart using the “Delete“ button. When ready to purchase the chosen products in the shopping cart, click “Continue“ The customer will be asked to provide their Muziker account details (new customers will have to open an account with us before proceeding); mandatory fields are marked with „*“ The customer is then asked to choose the payment method and details (all the customer data is processed using encryption) To check the order and all the information before completing the order, click “Final Review“ To finalize the purchase and submit the order, click “Buy“ Ordering process can be cancelled anytime by closing the browser window.

Contractual Text 

These General Terms and Conditions of Use can be viewed on our website anytime. They will also be sent as an attachment to the e-mail with the Order confirmation.

After making a purchase in our e-shop, we send the customer a proof of purchase (invoice) in digital form. By agreeing to these terms and conditions, the customer also accepts that we will send the invoice in digital form. Information about the recycling fee is included in the buyer's invoice.

Contractual Language 

The contractual language is English.



Final provisions

Legal agreements that arise in connection with the use of the online store and the conclusion of a contractual relationship between the seller and the buyer on the basis of these terms and conditions are governed by the laws of the Slovak Republic.
The contractual parties have agreed that in the case of resolving any disputes through the courts between the seller and the buyer, the court of the Slovak Republic has jurisdiction.  

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